WebApps Frequently Asked Questions

Q: Can I use WebApps, and how can I access it?
A: WebApps can be used by all Penn State Access Account holders from any personal device. WebApps should not be used from any University owned devices due to departmental licensing requirements. University owned computers identified as breaching this policy will be blocked from using the service.

Q: What are the permitted use cases for WebApps?
A: WebApps is intended to be an extension of the CLC computer lab experience. It was designed for student and instructor use from personal devices as part of course instruction. Use of WebApps for research or administrative use is not permitted. Users or computers identified as breaching this policy will be blocked from using the service.

Q: I am unable to connect to an application, the keyboard is not working correctly, and/or the site is not displaying correctly. What should I do?
A: Try clearing your browser cache. The process is different for every browser, but Chrome’s cache can be cleared from “Chrome menu -> Tools -> Clear browsing data…” and checking “Empty the cache.” See this page for detailed instructions. If clearing the cache doesn’t work try resetting the security settings and disabling all addons. If the issue persists, try a different browser. If you are still experiencing issues please fill out a Help Request.

Q: I receive an error when trying to launch an application in Internet Explorer 8 or 9. What’s wrong?
A: You will need to upgrade Internet Explorer, or install Google Chrome, which does not require administrator permission to install (if that is an issue for you).

Q: What time limits are imposed on the service?
A: The WebApps server software disconnects idle sessions after 1 hour. The application servers log off users after sessions are disconnected for 1 hour. A session is now limited to a maximum time of 24 hours. We also have a daily maintenance window between the hours of 5AM and 7AM, which means you could be logged off during that time.

Q: Can I run my large dataset or CPU intensive jobs on this service?
A: No. The primary goal of the service is for students to access applications necessary for their coursework. If we see a process running that is affecting the performance of the service for other users we will terminate the process. Large datasets should be run on services provided by Research Computing and CyberInfrastructure or department resources. If you feel you can’t use either of those options fill out this form and tell us why.

Q: How can I request a new application?
A: Please fill out this form.

Q: Solidworks runs very slowly, can that be fixed?
A: Solidworks depends on a local graphics processor for rendering 3D models. It should not be expected to run well on a remote server. It is provided here so students can make small changes to projects without going to a computer lab. You should visit a computer lab or download and install the software on your personal computer for a better authoring experience. See https://www.engr.psu.edu/swdownload for more information.

Q: Can I copy and paste to and from my WebApp?
A: You can copy and paste text by using the floating toolbox button, which is inside the application window. The graphic will be present on any device which supports it (mostly just all Windows and Mac browsers). Internet Explorer does not have and does not need the clipboard interface since it supports advanced clipboard integration, and will prompt to allow direct access to your local clipboard.

Q: I’d like the apps to be full screen on my iOS device. How can I do that?
A: You can add the main menu page, or any of the individual applications to your home screen. Please see our iPad Tips.

Q: Can I cut/copy/paste to/from my iOS device?
A: When using an iOS device, you are only able to cut/copy/paste from within the remote application. Apple’s iOS does not currently support transferring the data from or to the remote application.

Q: Why am I seeing all UPPERCASE letters on my iOS device? Why am I having trouble logging in?
A: When using an iOS device, the shift key is sometimes not “released” after each keypress. Double check the status of your shift key when changing letter cases.